Privacy Policy

Last updated: May 4, 2025

Emily Radford Psychology (“Emily Radford”, “Emily Radford Psychology”, “Company”, “we”, “us” or “our”) respects your privacy, and we are committed to protecting it via this Privacy Policy (“Policy”) in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy outlines how we may collect, store, use, and share any information gathered when you access and use our website www.emilyradfordpsychology.com (“Website”).

Please review the following Privacy Policy thoroughly. By using and accessing our website, you are agreeing to these terms, and confirming that you have been given reasonable opportunity to review the Policy before proceeding. This agreement is binding, and is affective as of the date you access our Website.

Our policy does not govern any data or information we collect that is gathered offline.  The Company has no control over information gathered by third-party websites or partners we may link to, including affiliates.

Management of Personal Information

What information we collect When you use our website, particularly our contact form, we may collect the following personal information:

  • First and last name

  • Email address

  • Message

  • Referral source

  • Any other information you choose to provide within these fields

  • We may also collect other information you choose to provide during communication with us (e.g. over email).

How we collect your information We collect your personal information directly from you when you:

  • Submit a contact form via our website

  • Email or call us

  • Communicate with us through social media or other platforms

  • Engage with us for professional services

We do not collect personal information from third parties unless required or authorised by law, unless you have provided your consent.

Why we collection your information We collect your information for the following purposes:

  • To respond to your enquiries

  • To assess your referral reason and suitability for services (if books are open / there is adequate availability)

  • To provide psychological services if engaged

  • To comply with our legal and ethical obligations as a health practitioner

  • To improve our website and services

Consent By submitting your personal information through the contact form, email, or by otherwise engaging with our services, you consent to us collecting and using your personal information in accordance with this Policy.

Data Security We take the security of your data seriously. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information submitted through the Squarespace contact form is transmitted via secure connections (HTTPS) and stored on Squarespace servers, which are compliant with international data protection standards.

However, no online platform can guarantee absolute security. While we follow current best practices in data security, we cannot guarantee the absolute safety of your data. You transmit data at your own risk. Please remember that data security is also your responsibility. You must not share your password or account information with anyone, especially with those you do not know or trust. 

Any personal data you submit or transmit to us, whether directly or through automated means, is done so at your own risk. The Company is not responsible for any breaches resulting from the circumvention of our privacy measures or security systems on the Website.

Disclosure of your information We do not sell or rent your personal information to third parties.

We may disclose your personal information to:

  • Other health professionals, with your consent, for the purpose of care coordination

  • Legal or regulatory authorities, if required by law

  • Our IT or website service providers, solely to maintain or improve our website (subject to confidentiality agreements)

Accessing and correcting your information You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete. Please contact us using the details at the end of this policy.

Data Retention If you become a client, your personal information will be stored in accordance with our clinical record-keeping obligations under Australian law (for a minimum of 7 years) via our practice management software, Halaxy. If you do not become a client, we will only retain your contact form information as needed to manage your enquiry, after which it will be securely deleted.

Your rights Under the Australian Privacy Principles, you have the right to:

  • Access your personal information

  • Correct your personal information

  • Withdraw your consent at any time (subject to legal and ethical obligations)

  • Make a privacy complaint if you believe your rights have been breached

Concerns If you have a concern about the management of your personal information, please contact us. We will aim to respond within 30 days.  If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Please note that this Website is hosted by Squarespace. Squarespace collects personal data via this website to power their site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Our website may use Squarespace analytics and cookies to help us understand visitor behaviour. This information is aggregated and does not personally identify you. You can modify your browser settings to block or manage cookies.

While our website is hosted on Squarespace, which may use international servers, we rely on Squarespace’s compliance with relevant international data protection laws. By using our website, you consent to any such overseas transfer.

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

Changes to This Policy Our Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices. When updates occur, we will post the revised policy along with the "Last Updated" date at the top of this page.

By continuing to use the Website, you agree that your data and information will be governed by the latest version of our Privacy Policy.

Contact us If you have any questions or concerns regarding the Privacy Policy or wish to access or correct your personal information, please contact Emily Radford Psychology at info@emilyradfordpsychology.com